REQUENTLY ASKED QUESTIONS
Find quick answers to common queries about our cleaning services, scheduling, safety protocols, and more in our detailed FAQ section.
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Booking & Getting Started
How do I book a cleaning service with Ever Fresh Cleaners?
Booking with us is easy! Simply visit our Price It page, fill in your details, select your preferred service, and schedule a date and time that works for you.
What information do I need to provide when booking?
When booking, we’ll need your basic contact information, the type of service you require (residential or commercial), the size of the space to be cleaned, and any specific cleaning preferences or requirements you might have.
Can I choose a specific time for my cleaning appointment?
Absolutely! We offer flexible scheduling to accommodate your convenience. You can select a preferred time slot for your cleaning service when you book with us.
Is there a cancellation policy?
Yes, we understand that plans can change. If you need to cancel or reschedule your cleaning appointment, please inform us at least 24 hours in advance to avoid any cancellation or reschedule fees.
Do I need to be present during the cleaning?
It’s not necessary for you to be present, as long as our cleaning team can access the area that needs cleaning. If you won’t be present, just let us know how to best access your space when you book your service. We strongly recommend to be precent oun our very fist service. This way you can get to know our team and provide us with specific information about your home.
What forms of payment do you accept?
We accept various forms of payment including credit/debit cards, online payments, and in some cases, cash. You can choose your preferred payment method when booking your service. Remember, tips are always welcome 
.
How long does a typical cleaning session take?
The duration of the cleaning session depends on the size of your space and the type of service you’ve selected. We can give you an estimated time frame once we know more about your specific needs.
What can I expect during the first cleaning service at my house?
For the initial cleaning service at your home, we perform a comprehensive deep clean. This thorough cleaning sets a high standard for subsequent visits, ensuring every aspect of your space is meticulously addressed. Our deep clean covers areas often overlooked in regular cleanings, providing you with a spotless and refreshed living environment.
Why is the price for the first cleaning service higher than for recurring services?
The initial cleaning service is priced higher because it involves a comprehensive deep clean, which is more time-intensive than standard cleanings. This deep clean is a necessary step for new clients as it sets a high cleanliness standard for your space, addressing areas that require extra attention. Once this standard is established, subsequent cleanings are more maintenance-focused and thus less time-consuming, reflecting in a lower price for recurring services.
Do you bring your own cleaning supplies?
Yes, our cleaning professionals come fully equipped with all the necessary cleaning supplies and equipment. If you have any preferences regarding cleaning products, please let us know in advance.
Are your cleaning products safe for pets and children?
Absolutely! We only use eco-friendly and non-toxic cleaning products that are safe for both pets and children.
What if I am not satisfied with the cleaning service?
Your satisfaction is our top priority. If you’re not completely satisfied with our service, please contact us within 24 hours of the cleaning, and we will make arrangements to address any concerns.
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Appointments & Scheduling
How far in advance do I need to schedule a cleaning appointment?
We recommend scheduling your cleaning appointment at least a week in advance to ensure availability. However, we do our best to accommodate last-minute requests based on our current schedule.
Can I set a regular cleaning schedule?
Absolutely! You can set a regular cleaning schedule that fits your lifestyle, whether it’s weekly, bi-weekly, or monthly. We’ll work with you to establish a routine that keeps your space consistently clean.
What happens if I need to reschedule an appointment?
If you need to reschedule, please notify us at least 24 hours in advance. We’ll work with you to find a new time and date that suits your schedule.
Is it possible to request the same cleaner for each visit?
We understand the comfort of having a familiar face, and we’ll do our best to accommodate this request based on the availability of our staff.
What if I'm not home during the scheduled cleaning time?
If you’re not home during your scheduled cleaning, we just need a way to access your space. You can leave a key in a secure place or provide us with entry instructions when you schedule your appointment.
What is your policy for holiday or weekend appointments?
We do offer cleaning services on weekends and, in some cases, on holidays. There will be additional charges for these times, and we recommend booking in advance due to high demand.
What is your policy regarding pets during cleaning appointments?
For the safety and comfort of both your pets and our cleaning staff, we kindly request that pets be secured prior to the start of any cleaning work. This helps ensure a smooth and efficient cleaning process without causing distress or discomfort to your pets. If you have specific instructions or considerations regarding your pets, please let us know in advance so we can accommodate your needs.
Billing & Pricing
How is the pricing for cleaning services determined?
Our pricing is based on several factors including the size of your space, the type of cleaning service required (standard, deep clean, or specialized service), and the frequency of cleaning. We offer customized quotes to ensure you receive the best value for your specific needs.
When will I be billed for the cleaning services?
Billing typically occurs after the cleaning service has been completed. You may also pay in advance.
Are there any additional fees I should be aware of?
We strive for transparency in our pricing. Any potential additional fees, such as for extra services or expedited cleaning requests, will be clearly communicated and agreed upon before the service is provided.
Can I get an estimate before booking a service?
Absolutely! We provide free, no-obligation estimates based on the information you provide about your cleaning needs. This can be done through our online Price It page or through our online form.
Is there a difference in pricing between residential and commercial cleaning services?
Yes, there can be differences in pricing due to the varying needs and scales of residential versus commercial spaces. Commercial cleaning often involves larger areas and specific requirements that may affect the pricing structure.
Do you offer any discounts for regular clients or referrals?
Yes, we value our loyal clients and those who refer our services to others. We offer discounts for regular clients and have a referral program that provides benefits for both the referrer and the new client.
What forms of payment do you accept?
We accept various forms of payment including credit/debit cards, online payments, and cash. We appologize, but we do not accept check. We aim to make the payment process as convenient as possible for our clients.
Is a deposit required for booking a cleaning service?
For most standard services, a deposit is not required. However, for larger or specialized cleaning projects, or special events, we may request a deposit to secure your booking. This will be clearly communicated during the booking process.
Are tips included in the pricing, and is it customary to tip the cleaning staff?
Tips are not included in our pricing and are entirely at your discretion. While tipping is not required, it is always appreciated as a way to recognize exceptional service. If you choose to tip, you can do so directly to the cleaning staff.
OUR TEAMS
Are your cleaning staff trained and experienced?
Yes, all our cleaning staff are professionally trained and possess a wealth of experience in both residential and commercial cleaning. They undergo regular training to stay updated with the latest cleaning techniques and standards.
Do you conduct background checks on your cleaning staff?
Absolutely. The safety and trust of our clients are paramount. We conduct thorough background checks on all our staff members before hiring to ensure they are trustworthy and reliable.
Are your staff insured and bonded?
Yes, our staff are fully insured and bonded. This provides peace of mind for our clients, knowing that they are protected against any accidental damage.
How does your staff handle special cleaning requests or allergies?
Our staff are trained to handle special cleaning requests and are sensitive to allergies. We encourage you to communicate any specific needs or concerns you have, and we will ensure that our staff is informed and prepared to meet your requirements.
What is your policy for handling damages caused during cleaning?
In the rare event of any damages caused by our staff during cleaning, we have a strict protocol to ensure transparency and responsibility. Our staff are trained and required to provide immediate notification of any such incidents. This includes taking pictures of the damaged item and preparing a detailed report. We then provide this report to our client promptly, along with a clear plan for rectifying the situation. We value the trust our clients place in us and are committed to upholding the highest standards of accountability and customer service.
Why would your staff refuse to provide service?
Our staff may refuse service if they encounter an environment that is deemed unsafe for any reason. The safety of our team members is a top priority, and they are trained to assess situations for potential hazards. In the event that service is refused, we will provide a detailed explanation regarding the specific reasons for the refusal. Our goal is always to ensure the well-being of both our staff and clients while maintaining high standards of service.
What is your policy regarding firearms in the home during cleaning services?
For the safety of our cleaning staff and to comply with our safety protocols, we require all firearms in the home to be securely stored and locked away prior to our team’s arrival. In the event that a firearm is discovered during our cleaning service, we will immediately stop the service and notify you, the client. It’s crucial that these safety measures are followed to ensure a secure environment for everyone involved.
Are your cleaning staff contractors or employees of the company?
All our cleaning staff are valued employees of the company, not contractors. We believe in investing in our team, as they are integral to our success. By having them as employees who have a stake in the company, we ensure a higher level of commitment and quality in the services we provide. This approach fosters a sense of responsibility and pride in their work, directly benefiting our clients through exceptional service.
In what ways do you support your employees beyond employment?
At our company, we deeply value our employees and are committed to supporting them both professionally and personally. We offer comprehensive training to enhance their skills and ensure they are well-equipped for their roles. Additionally, we provide scholarship funds to support the education of their children, demonstrating our investment in their families’ futures. Our team also enjoys various events throughout the year, where family participation is encouraged, fostering a sense of community and belonging. Moreover, we equip our staff with company vehicles and uniforms, ensuring they have all the necessary resources to perform their duties efficiently and professionally. These initiatives are part of our commitment to creating a supportive and rewarding work environment for our team.
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If there any additional questions you may have, please feel free to contact us and we will be glad to assist you.